Seventeen years ago, Terry Grahl received a phone call that would change not only her life but the lives of countless women and children across the country. What began as a simple request to paint one wall in a shelter became a profound calling—one that transformed Terry from interior decorator to nonprofit founder, from a woman with a paintbrush to a warrior with a mission. Her nonprofit, Enchanted Makeovers, was born from that moment…an act of faith and heart that would grow into a national movement dedicated to restoring dignity, hope, and beauty to women and children escaping domestic violence and human trafficking.

In this deeply moving 90th episode of Charity Matters, Terry shares the raw and powerful story behind Enchanted Makeovers. With humility, grit, and grace, she opens up about her childhood, the influence of her mother, and the quiet, persistent voice that led her to walk beside women on their path to healing. This is not just a conversation about nonprofit work it’s about listening to your heart, honoring your calling, and discovering how one simple act of love can ripple out to change the world.

Here are a few highlights from our conversation:

Charity Matters: Tell us a little about what Enchanted Makeover does?

Terry Grahl : Enchanted Makeovers is a national nonprofit serving women and children who are escaping human trafficking and domestic violence. We just celebrated our 17th anniversary this past December. From the beginning, our mission has been to bring everything that is sacred, healing, and beautiful into their lives.

We believe deeply in the healing power of handmade items. There’s something truly personal and loving in something made by hand. Our programs reflect that belief. We create sacred spaces by transforming bedrooms in shelters, and we also provide sewing rooms and host hands-on programs like “Capes for Kids,” our “Doll Adoption” project, and the “Pillowcase Program.” Each initiative is designed to bring dignity, hope, and healing into the lives of women and children who have experienced deep trauma.

Charity Matters: In looking back at your childhood is there anything that helped lead you to whre you are today?

Terry Grahl: My mother is my hero, my role model and warrior. She taught us the importance of creativity and the power of imagination. We experienced homelessness as a family, and the community played a role in helping us during that time. I remember one Christmas, my mom gathered us all up and said, “Put on your boots, we’re going to an event for kids.” It was held at a VFW hall, and we had to stand in this perfect line while volunteers watched from the walls. A man came over and said, “Come here, girl. Pick out a toy.” That moment stuck with me, even though I didn’t realize it at the time.

Years later, I saw how that memory shaped the heart of Enchanted Makeovers. Today, we don’t believe in perfect lines or creating separation. Everyone stands side by side. Everyone is equal. We ask, “What is your name?” and it transforms how we serve and how we see one another.

When we lost our home, I didn’t fully understand what was happening, I just thought we were moving again. My mom drove us from city to city in a giant old station wagon until we came across a run-down house with weeds up to her waist and tires in the yard. She walked over to a nearby church and asked, “Who owns this house?” They told her the deacons used to live there. And she said, “I need a home for my children. If I put down a small deposit, could I eventually own it?” And they said yes.

That house became our home. I remember her describing how she’d restore it, telling us all the things she would do. The house had been abandoned, but to her, it was full of potential. She even wrote a poem called “The Promise” about the house. I remember my mom laying her face against the front door and promising to bring the house back to life, just as it would help bring her back to life too. That home became her healing project and in truth, she was restoring herself in the process.

Charity Matters: What was the moment you knew you needed to act and start Enchanted Makeovers?

Terry Grahl: When my children were all in school full-time, I started a decorating business. I told my mom, “This isn’t about decorating, it’s about giving women hope.” My first client’s home was heavy with sadness, though I didn’t yet know her story. I began working in her kitchen and said, “This floor isn’t just a new surface…it’s a new path for your life.” She later told me her father had abused her. When I finished the home, I said, “Let’s name your house.” She said, “High Hopes.” We hung a sign outside with that name.

A year later, a man visited the house and saw the sign. He asked about it, and my client told him how I had helped heal her through design. He said, “I also fundraise for a shelter for women and children, do you think she’d be willing to paint a wall there?”

On December 6, I called him back. He said the shelter was in an old post office where women stayed for a year with their children and nothing had ever been done to the space. I agreed to visit after Christmas.

In January 2007, I walked through the shelter. The last stop was the women’s dorm. I had to use both hands to push open a heavy metal door. Inside were 30 women and children, all sharing one room with no dividers, no privacy. I asked, “Where are the dressers?” The director said they used cardboard boxes. The bunk beds had come from a prison. Everything was worn and institutional. Duct tape held baby cribs together. The bedspreads were faded, identical, and from another era. The energy in the room was so heavy with sadness that I could hardly breathe.

I took some “before” photos, though I wasn’t sure what I could do. Driving home, I was angry. I said, “God, why did You bring this to me? I have four children and a new business. I don’t have time for this.” I tried to ignore the photos all week. But by the end of the week, the last image of a stained mattress with no pillowcase just broke me. The pillow had polka dots, and I’ve loved polka dots since I was a little girl. When I saw it, I heard the words, “Trust me.” I raised my hand and said, “I’ll do it.”

I didn’t know how I’d get the money, the volunteers, or the supplies. But it was a leap of faith. I returned a week later with a design board and stood before about 50 women in the chapel. Then I started to cry..you know the ugly cry. I was so overwhelmed.

Then, one woman looked at me with her purple eyeshadow, blue nail polish, and butterfly necklace, and she said, “It’s going to be okay.” I looked around and saw not women but girls. They were crying with me, saying, “It’s going to be okay.” That was the moment I knew: I wasn’t there to save anyone. I was there to walk beside them.

Charity Matters: What are your biggest challenges?

Terry Grahl:  In the beginning, it was tough. I remember going into a store trying to get paint and thinking, “If I just share these women’s stories, they’ll help.” But it wasn’t that simple. There were a lot of no’s. I cried in the car after those rejections.

One week, I sent out a massive email campaign, sharing from the heart why the women needed new mattresses. I needed 30 of them. Out of the blue, a man called. He was on vacation and had seen my email. He said, “My father raised me to help when you can, so I’m donating all 30 mattresses, along with mattress pads and pillows.”

That was our first big donation. After that, I knew nothing could stop us. The women knew it too. What we didn’t know then was how long this journey would be…or how much it would grow.

Charity Matters: What fuels you to keep doing this work?

Terry Grahl:  The promise I made to those women, right there in that shelter, is what fuels me. I said I would do everything in my power to transform their space, and I had to fulfill that promise.

But looking back now, I see that it was more than that. I was on my own healing journey. The little girl inside of me needed this transformation just as much as the women did. She needed to feel heard, to have a voice, and to believe in something beautiful again.

Charity Matters: Tell us what success you have had and what your impact has been? 

Terry Grahl:  For me, success is measured by the stories the women share. One woman I’ll never forget is Donna. She lived in the shelter during the time of the transformation. Later, I ran into her and asked how she was doing. She told me she had moved into transitional housing.

I asked, “What was the moment that felt most meaningful to you?” And she said, “Making grilled cheese and tomato soup for my children. Just that.” That simple act of care and comfort meant everything to her.

These women have taught me what it means to be a warrior.

Charity Matters: What life lessons have you learned from this experience?

Terry Grahl:  I’ve learned that I am a warrior. In 2008, I attended a Country Living event focused on handmade products. We missed our flight, I had a migraine, and I thought, “Great, now I have to talk to a stranger on this plane.”

A man sat next to me and asked what I did. I told him about Enchanted Makeovers. He said, “I minister to men in prison,” and we started sharing our callings. I told him I had been praying for God to break me into a million pieces and rebuild me.

He gently put his hand on my shoulder and said, “Sister, He’s already done that. It’s time to be a warrior.” I got off that flight in tears, but I knew that I was equipped. I could do this.

I’ve also learned the power of prayer and that I am forever a student on this journey. Every lesson, every relationship, every door opened and there’s a reason behind it. Now, even large corporations are reaching out to partner with us. And I’ve learned to hold my head high and use my voice to speak up for women and children everywhere.

Charity Matters: How has this journey changed you?

Terry Grahl:  At the very beginning, I prayed through tears, arms lifted, saying, “God, give me a voice, please just give me a voice so I can be a voice for others.”

As a child, I was painfully shy. I was bullied constantly from first grade through high school. I was always told to stay quiet….and I did. But God kept His promise. I still can’t believe that a shy girl would grow up to speak on national platforms, even on Kelly Clarkson’s show.

But I know why I’m here. God gave me this voice so I can use it for women, for children, for those who don’t yet believe they’re worthy of being heard.

CHARITY MATTERS.

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