One of the things that I think has changed over time is our belief in teenagers and what they are capable of and I mean that in the best of ways. When I was growing up our parents barely knew where we were but with that freedom came responsibility. Teenagers had jobs, got themselves to work and rode their bikes to appointments on their own. These experiences gave them confidence to try and do new things. I am lucky to be reminded daily from my work at TACSC at just how capable and amazing these young students are.

Today’s guest, Rachel Doyle, started her nonprofit in high school and twenty years later has over ninety chapters nationwide connecting teens and senior citizens through GlamourGals. Join us for an inspirational conversation about what we can do for our seniors, ourselves, the power of connection and coming together over something beautiful.

Here are a few highlights from our conversation:

Charity Matters: Tell us a little about what GlamourGals does?

Rachel Doyle: For over 20 years, we’ve been empowering beautiful connections between generations. We do this by organizing teen volunteer chapters in high school and college to visit local senior homes to provide companionship, conversation and our signature programming of complementary beauty makeovers. Our real vision is of course to end elder loneliness. Sadly, over 50% of seniors in care are not visited.

Charity Matters: What was the moment you knew you needed to act and start GlamourGals?

Rachel Doyle:  I created GlamourGals When I was a teenager. It was an idea to honor of my grandmother who had passed away and I wanted to do something that honored her. Being a teenager, I wanted to do something I enjoy. I think where the success comes in, is this idea of tapping into what’s relevant to your audience.  I loved fashion, beauty and makeup, so I thought why not? Take the things that I love, my friends love and use it as a tool to make someone smile.

I remember it was August of 1999 that I was thinking of the idea. In January of 2000. I held my very first GlamourGals makeover and I invited or begged two friends from home room. Basically saying, “You need this for college, don’t you?” And I dragged them into the senior home that day. And I remember I was unprepared for the next question, which after the experience, they turned to me and said, “Hey, when are we coming back? “

So the GlamourGals makeover experience, it’s just a vehicle for conversation that’s familiar. When you can tap into things that are relevant and provide opportunities for teens to do something and put their own spin on it. I think that’s what I’m most proud of is how we built the organization through this chapter system.

 Yes, it starts with the manicures and makeovers the GlamourGals signature programming, but then we give the team leadership of the chapters, flexibility through our chapter creativity fund.  There they have an idea and we encourage them to pitch us their idea. Then we’ll give you the materials to go and do that. As a result, they can own a little bit of their local ideas. 

Charity Matters: What are your biggest challenges?

Rachel Doyle:  I think, in any entrepreneurial journey, they’re consistent. You always need resources, but you need the right resources at the right time. You need the right people at the right time. I think it’s not necessarily the challenges. It’s how you move through them. Because challenges will come up daily.

 I think that as a person, I’ve discovered that I don’t mind a challenge. I lean into it, I see it. There’s a positive to it, even if it’s not the outcome that I want,  it keeps you moving forward.  You can manage your way through them or your reaction to them. And that is the entrepreneurial experience where you have fires all the time. It’s that firemen model. How do they get out of a burning building? They look down at their feet and they go one step in front of the other and before you know what you’re out.

Charity Matters: What fuels you to keep doing this work?

Rachel Doyle:  In our leadership model for our teens, we give them the opportunity to reflectively journal. The idea is that  they go out and do this incredible intergenerational experience and they come back and get training and mentorship from us. Then we give them the chance to write about it and reflect about it. We prompt them to do that all the time and we’ve collected  over 10,000 reflective journals.

We share them as an office, on social media to inspire others. Receiving those is really what drives me. On the days where I’m like, “Am I doing something that still makes an impact?”  When that girl in Ohio or that guy in Texas, writes about how much GlamourGals has transformed their life, personally and academically. Our alumni who write professionally about it, or come back to volunteer . It is all these stories that we amassed that it’s not my journey anymore. It’s thousands of other people’s journeys. That is just so cool and just so inspiring to me.

Charity Matters: Tell us what success you have had and what your impact has been? 

Rachel Doyle: GlamourGals has always been about creating human connection for 20 years.  During the pandemic, we had an AI group, run all these like fancy technology tests on the Reflective Journals and look for key words and we found actually the most popular word in the selective journals was hope.  To us this signaled something really incredible is that during the largest mental health crisis for teenagers, they were coming onto our site and talking about hope. And I think there is something really transforming there. Going back to the core of our program, is human relationships, creating for teens transformations that inspire their personal, academic and future professional success. 

The last couple months we have started 20 new chapters. We’re in a growth period right now with 89 chapters across the country.  When everything shut down one of the programs we launched was called My dear friend.  It was a kind card writing program that allowed us to write cards to the seniors in the senior homes and for them to receive something tangible, slipped underneath the door, because there was 100% isolation. Since the launch of that program, we have distributed 100,000 cards around the country and even in foreign cities around the world. This holiday season we hope to reach 30,000 seniors isolated seniors in all 50 states. We hope that everyone will go online to help us send cards to seniors for the holidays. The Winifred Johnson Clive Foundation is going to match what we send. 

Charity Matters: If you could dream any dream for your organization, what would that be?

Rachel Doyle: I think the big dream for me and the thing that would make me the proudest for GlamourGals is having the vision realized in rooms where I’m not present.  I think you know you can talk about growth or replication or that you want to be in all 50 states or you want this to be there. But it goes back to the people who are building it and meeting those goals. And when those people can perform their their tasks or their goals in a way that embodies your belief system and your vision without you and without your direct direction.

Charity Matters: How has this journey changed you?

Rachel Doyle: I think I had to recognize that it’s okay for my role to change.  I’ve done this for over 20 years. So I started off as a volunteer doing the direct service as a team,  going into multiple senior homes going and to different classrooms to convince other students to do the same thing. Later on in college having other chapters of young people replicate the service in different communities.

I remember sitting in a professor’s office. And she said, “This is a moment where your role has changed and you have to accept it. And you either have to move forward in it.  Just reflect on this for a moment. You are allowing maybe a thousand other people to do the service by your actions. So you’re one action of going into the senior home, by not doing that you’re putting the time towards inspiring and organizing a thousand others. You have to see the value in that .”

 So it was then that the next evolution of leadership came along and it wasn’t just me alone.  I had to welcome other people in and be okay with sharing that  delegation of power and responsibility. Again, it was allowing and embracing those changes in my leadership role and understanding how I fit into the organization each step each step of the way.

Charity Matters: What life lessons have you learned from this experience?

Rachel Doyle: I’ve learned is how to build a team or building the right team.  At the end of the day, if something went right or wrong, you can blame it on me. When you want to grow, you have to bring people on who have expertise you don’t have and not be threatened by it. Bring in people who complement you that are different from you, that challenge you. So being able to build a team because at the end of the day if you want something to grow or make a larger impact, you can’t do it alone. 

The most important lesson is to be a good listener. As a founder I’ve been at plenty of meals with people who just talk about themselves. Who wants to be around somebody who just talks about themselves? I think I learned it from when I volunteer alongside my volunteers to remember to sit down and listen to someone else. Whether it’s a senior citizen, a volunteer,  a peer colleague or a friend you just sit and listen to someone else. And get to know what they need. When you can understand the needs around you, you can better serve those needs.

CHARITY MATTERS.

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